Reservation and enquiry contact numbers    

Terms & Conditions

No pets are allowed on any Gold Coast Tourist Parks

Payments for bookings made online at our Gold Coast Tourist Parks website

Christmas bookings require a $100 deposit with payment of the balance 6 weeks prior to arrival.
Easter bookings require a $100 deposit with payment of the balance 3 weeks prior to start of Easter.

All other bookings require a $100 deposit or the full booking fee if the total tariff is less than $100. Payment of the balance is due on arrival.

Payments for all other bookings

Deposit payments are required for bookings and vary by season. Please contact the Park office for details.

Persons Under 18

Persons under the age of 18 are not permitted to make an online reservation.  We reserve the right to cancel any of these types of reservations.

Rates

Online Bookings
Villas 2 & 3 bedroom - Rates quoted are for 4 persons
Studio Villas & Lodges - Rates quoted are for 2 persons
Sites - Rates quoted are for 2 persons
Extra persons incur an additional nightly charge of $11 per child of 4 - 15 years and $19 per adult ($13 per child and $21 per adult during Christmas peak season)

Phone Bookings
Villas 2 & 3 bedroom - Rates quoted are for 2 Adults and 2 Children
Studio Villas & Lodges - Rates quoted are for 2 persons
Sites - Rates quoted are for 2 persons
Extra persons incur an additional nightly charge of $11 per child of 4 - 15 years and $19 per adult ($13 per child and $21 per adult during Christmas peak season) 
1 - 2 night stays incur a one off additional surcharge of $28 for villas or $17 for lodgings

Site Availability and Allocation

  • Site allocation will be made according to the dimensions of your caravan. Please ensure you state the total exterior length of your van from front to back including all attachments and drawbar.
  • In some instances your van/motorhome/tent etc. may not be able to be accommodated on the size sites actually available at the park. In these instances you will be contacted as soon as this is known and if possible you will be offered alternate dates or your booking cancelled and we will not process your deposit.
  • Site numbers are not guaranteed. Please contact the park if you have any special requirements before your arrival.

Villa and Site Capacity

Villas - Extra persons allowed are restricted due to maximum villa occupancy for each villa type
Sites - Maximum persons per site is 6

Check in / Check out

Villas
Check in is 2pm
Check out is 10am

Sites
Check in is 11am for Powered sites and 12pm for Ensuite sites
Check out is 10am

Reception closes at 7.30pm. Check in after this time may be made by prior arrangement.

Late Check out
4pm subject to availability and incurs a fee of 50% of the nightly rate

Discounts

Where a guest has made a reservation under a special offer or discount, no further offers or discounts will be applied to that reservation.

Refunds

Refunds of deposits and fees paid are only available from Gold Coast Tourist Parks under the following circumstances.

  1. Notice given at least 28 days before check in;
    Where at least 28 days notice of full or part cancellation has been given a full refund will apply.
  2. Notice given between 28 days and 14 days before check in;
    Where notice has been given between 28 days and 14 days prior to reservation arrival date a fee equivalent to the first night booking or deposit paid (whichever is the lesser amount) is applicable.
  3. Notice given between 14 days and 72 hours before check in;
    Where notice has been given between 14 days and 72 hours prior to reservation arrival date during:

    Peak/Shoulder - a 50% refund of all fees/deposit paid will be given.
    Mid/Off Peak – a fee equivalent to the first night booking or deposit paid (whichever is the lesser amount) is applicable.
    * If booking crosses 2 seasons then the greater fee is applicable
  4. Notice given less than 72 hours before check in;
    Where notice is given less than 72 hours prior to the reservation arrival date no refund will be given.
  5. Minimum booking period refunds
    Bookings made subject to minimum booking conditions cannot be reduced, but can be cancelled and above conditions apply.

An administration fee will be deducted from all refunds made by cheque.

Guests who depart earlier than their original departure date will have the above conditions applied. No shows forfeit all fees paid. If after arrival guests are dissatisfied with any aspect of their accommodation and decide to terminate their stay, the amount refunded, if any, will be at the discretion of the Executive Coordinator Tourist Parks. Gold Coast Tourist Parks reserves the right to cancel bookings for “No Shows”.

No refund fee is applicable if another booking is made at an alternative Gold Coast Tourist Park for the same dates and type of accommodation.

Any money entitled to the customer after applying the refund policy may be held in credit for a future booking.